COMING SOON!!
MESSAGE PAY* SERVICE IS A FAST WAY TO PAY YOUR CSB LOANS FROM AN EXTERNAL ACCOUNT VIA TEXT MESSAGE OR THROUGH THIS WEB PORTAL.
*NOTE: Payments made with MessagePay may take up to three (3) business days to post to your account.
For fee-free methods of making payments from your CSB account, log into online banking using the Online Banking button at the top of the page or via the CSB mobile app.
Important Details:
- With the MessagePay service, you will receive a text message informing you of the amount due on your loan. If you wish to opt out of our text messaging service you can do so by replying to this message with "STOP".
- The link will take you to a portal where you will be asked to verify your account and the primary account holder's date of birth.
- If you choose to use this service to make payments you will need to verify your account the first time. To do so you will have to set up the following:
- A 4-digit pin: once you have entered your account number and date of birth, it will prompt you to create a 4-digit pin. Store this information in a secure place as you will need this pin number to verify future payments.
- Preferred method of payment: to make a payment you will have to add your preferred form of payment in the portal. You can do this by selecting ADD NEW DEBIT CARD or ADD NEW BANK ACCOUNT which will prompt a secure website for you to input your information. If done correctly, there will be a message stating 'Payment Method Success' and you will be redirected to the payment portal.
- Once your account has been successfully verified, you will be directed to the payment portal where you'll be able to see all of your loans and will also be able to select your preferred payment method.
Reminders:
- The transaction fee to use this MessagePay service is $7.99 for a debit card and $2.99 for ACH (direct withdrawal from a checking or savings account).
- Encrypted information guarantees your information is secure.
- This service provides a convenient way to pay from an external account via text or online/mobile.
- Payments accepted from checking accounts, savings accounts, and debit cards.
- Texts will come from phone number xxx.xxx.xxxx.
Frequently Asked Questions:
Q: How do I make a payment without being charged a fee?
A: The $7.99 convenience fee using a debit card or $2.99 fee using ACH (direct withdrawal from a checking or savings account) is only if you use the Message Pay service. If you log into online banking using the Online Banking button at the top of the page or on our mobile app and make a payment from one of your CSB accounts you won't be charged any fees.
Q: If I opt out of receiving text messages will I still be able to pay my loans through this service?
A: Yes, you will still have access to the payment portal through our website or mobile banking. However, you will not receive any text notifications regarding payment reminders and will not be able to make a payment via text message.
Q: How can I pay my account via text message?
A: Once you receive a text reminder, you respond "Pay" to the same text. You will be asked to enter your pin to verify your account, once you have completed this process your payment will be complete and you should receieve a confirmation text. NOTE: you will have to setup a 4-digit pin and preferred method of payment prior to using text payments.