



Can't get to the bank? Don't have access to a computer? No problem!
As of January 18, 2010, our Bank by Phone Service will have new, easier menu options, giving you greater accessibility to your accounts! Familiarize yourself with the new menu.
With CSB's enhanced Bank by Phone you can access your accounts using your touch-tone phone for free! Save time, postage and money 24 hours a day, seven days a week. Just call 978-365-3713 and you can:
Want more services from Bank-by-Phone? Call a Customer Service Representative at 978-365-3700 to find out how to enroll for adding the ability to:
* Please refer to CSB's current Disclosure Statement for Electronic Fund Transfer Services for limitations that apply to frequency of transfers with money market and statement savings accounts.
Menu Options -quick reference
Please have your account number(s) handy.
The following can be pressed at any time
# - Return to the previous menu
* - Repeat your choices
0 - Reach Customer Service during business hours
Press 1 for English or 2 for Spanish then press:
1 – To Select an Account to Work With
2 – Transfer Money
3 – All Account Balances
4 – General Information
5 – Product Information
8 – More Choices
Deeper menu options:
1 – Account Menu
1 - Summary
2 - More Details -
Provides specific information such as deposits, withdrawals,3 - Transfer Money
4 - Select another account
4 – General Information
1 - Locations & office hours
3 - Current Promotions
4 - Report a lost or stolen card
5 – Product Information
1 - Savings
2 - Checking
3 - Personal Lending
4 - Credit/Debit/ATM cards
5 - Convenience Services
6 - Online Services
8 – More Choices
1- Report lost/stolen card
3 - Change PIN
5 - Log on with a different account number